Frequently Asked Questions

Everything you need to know about Mickey Alerts

General Questions
What is Mickey Alerts?

Mickey Alerts is a service that monitors Disney resort availability and sends you instant notifications when rooms matching your criteria become available. It helps you secure those hard-to-get reservations at Disney resorts by alerting you the moment availability opens up.


How does Mickey Alerts work?

Our system continuously checks Disney's reservation system for availability matching your specific criteria (resort, dates, room type, etc.). When a matching room becomes available, we immediately send you a text message with a direct link to book your reservation.


Which Disney resorts do you monitor?

We monitor all Disney resorts at Walt Disney World in Florida and Disneyland in California. This includes all Disney-owned properties from value resorts to deluxe villas.


Do I need to be a Disney Vacation Club member?

No, Mickey Alerts works for all Disney resort bookings, whether you're a Disney Vacation Club member or not. We monitor standard room bookings, DVC point bookings, and special offers.

Alerts & Notifications
How quickly will I be notified when a room becomes available?

You'll receive a notification within seconds of a room matching your criteria becoming available. Our system checks availability continuously throughout the day and night.


How do I receive notifications?

Currently, we send notifications via SMS text messages to your registered phone number. This ensures you receive alerts immediately, even when you're not actively checking your email.


Can I set up multiple alerts?

Yes! Depending on your subscription plan, you can run multiple alerts simultaneously. Our Basic plan allows 1 active alert, Standard plan allows 3 active alerts, and Premium plan allows 5 active alerts at once.


How specific can my alert criteria be?

You can specify the resort, check-in and check-out dates, number of guests (adults and children), and whether you need an accessible room. Our system will only alert you when exact matches for your criteria become available.

Billing & Subscription
What subscription plans do you offer?

We offer three subscription plans:

Basic ($3.99/month): 1 active alert at a time

Standard ($6.99/month): 3 active alerts at a time

Premium ($9.99/month): 5 active alerts at a time

All plans include instant SMS notifications and 24/7 availability monitoring.


Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. There are no long-term commitments or cancellation fees. Your subscription will remain active until the end of the current billing period.


Do you offer refunds?

We do not typically offer refunds for subscription payments that have already been processed. However, if you experience technical issues with our service, please contact our support team, and we'll do our best to resolve the situation.

Account Management
How do I create an account?

To create an account, simply click the "Get Started" button on our homepage. You'll be prompted to enter your phone number, which we'll verify with a one-time code. Once verified, you can choose a subscription plan and set up your alerts.


Can I change my phone number?

Currently, your account is tied to your phone number. If you need to change your phone number, please contact our support team, and we'll assist you with the update.

Troubleshooting
I'm not receiving SMS notifications

First, check that you've entered the correct phone number in your account. Also, ensure that you haven't blocked messages from unknown numbers. If you're still having issues, contact our support team for assistance.


How do I contact support?

For any issues or questions not covered in our FAQ, you can reach our support team by clicking the "Live Support" button at the bottom of the page or by emailing support@mickeyalerts.com.

Ready to Secure Your Dream Disney Stay?

Don't miss out on your perfect Disney resort. Set up your alerts in less than 2 minutes and get notified as soon as your dream room becomes available.

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