Privacy Policy
Last Updated: October 4, 2026
Delete your Mickey Alerts account or data
In the Mickey Alerts mobile app, open Account, choose Delete account, and confirm. You can also request account deletion without installing the app: email privacy@mickeyalerts.com with the subject “Mickey Alerts account deletion” and the phone number associated with your account. We may ask you to verify account ownership. Never send your password or sign-in code by email.
Account deletion cancels an active Mickey Alerts subscription, stops your alerts, removes your account phone number and email, disconnects linked Disney accounts, disables push delivery, and removes saved concierge memories and private planning preferences. Conversations are made inaccessible and queued for content deletion. Alert and operational records may be retained with their account association removed.
Limited billing, support, security, and action-audit records may remain after deletion for reconciliation, disputes, and legal obligations. Their retention depends on the purpose and applicable requirements; there is no single fixed retention period for all such records. Deleting Mickey Alerts does not delete your Disney account or cancel reservations already made with Disney.
To request deletion of particular data while keeping your account, use the same email address and describe the data you want removed.
1. Introduction
Welcome to Mickey Alerts ("we," "our," or "us"), operated by CodaMind LLC. We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile apps, and services.
By accessing or using Mickey Alerts, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address
- Account Information: Username, password (encrypted)
- Payment Information: Credit card details, billing address (processed securely through Stripe)
- Service Usage Information: Resort preferences, travel dates, room types
2.2 Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location information
- Browser type and version
- Device information
- Usage patterns and preferences
2.3 Mobile app and connected features
- Your phone number and account identifier are used for sign-in and account management.
- If you allow location access, foreground location supports maps, walking directions, and ride check-ins. The app does not request background location.
- Installation identifiers and, when notifications are enabled, push tokens support app operation and delivery of your notifications.
- App interactions and diagnostic information, including crash reports and device details, help us understand usage and fix problems.
- Trip plans, alert preferences, chat messages, concierge requests, and information you choose to share with an advisor support those features.
- If you connect a Disney account, we process the credentials and account information needed for the connected features, including relevant guest, membership, and reservation details.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our alert services
- Send you notifications about room availability
- Process payments and manage subscriptions
- Communicate with you about your account
- Improve our website and services
- Comply with legal obligations
4. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers
We may share information with vendors, service providers, and contractors who perform services on our behalf, including Stripe for payments, Twilio for SMS, Expo and Firebase for push delivery, Sentry for crash reporting, and Google Analytics for usage analytics. Concierge features process the messages and relevant context needed to answer requests through AI service providers. If you choose to connect an advisor or ask us to act with Disney, the information needed for that request is provided to that recipient.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm, and our legal obligations.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@mickeyalerts.com
By using Mickey Alerts, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.